Our Customer Experience Quality Index is 95%. The ranking—determined by a satisfaction survey more commonly known as the Indice de la Qualité de l’Expérience Client (IQEC)—is calculated based on the following factors: quality of work and after-sales services, ability to respect the initial agreement and deadlines, clarity of the initial contract, and customer courtesy. APCHQ Certified contractors are recognized for their skills, expertise, and high customer-service standards. They are committed to continuing education as well as promoting the best possible renovation and consumer practices. APCHQ assesses, among other things, the financial and administrative situation of certified companies, verifying if they have the resources to carry out their projects. Moreover, its team of experts remains available to provide contractors with a wide range of support.